Blog Posts Process Management

Modern PoS is both Volvo and Ferrari

Blog: Forrester BPM Center of Excellence

Whose customer is this? All of us shop online and in stores. We are customers both of the retail brands ecommerce organization and of its store organization. Sometimes we buy online but, when we just can’t wait, collect in store. Sometimes we  return unwanted online purchases in the store, crossing an invisible border between the […]

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