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Microsoft Dynamics 365 Democratizes CRM With A Unique Vision And Offering

Blog: Forrester BPM Center of Excellence

You need a CRM vision to gather momentum around such a large – and potentially strategic initiative. The first CRM vendor that gave us the tools to do so was Oracle with their CX vision.  Oracle’s point of view was that CRM enabled companies to support their customers in their end to end journey – […]

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