Meet The Process Miners of the Year 2017!
At the end of Process Mining Camp this year, we had the pleasure to hand out the annual Process Miner of the Year award for the second time. Carmen Lasa Gómez (left on the photo at the top) from Telefónica received the award on behalf of her co-author Javier García Algarra (middle on the photo at the top) and the whole team.
Congratulations to the team at Telefónica!
The winning contribution from the Telefónica team was a case study about how they discovered operational drifts in their IT service management processes with process mining. Operational drifts are slow changes in the informal culture of groups that are not dramatic enough to produce a sharp impact on quality of service. They are not easy to detect, even for experienced analysts, because they do not change the overall process map.
Learn more about how Carmen and Javier managed to discover these operational drifts in the case study here.
To signify the achievement of winning the Process Miner of the Year award, we commissioned a unique, one-of-a-kind trophy. The Process Miner of the Year 2017 trophy is sculpted from two joined, solid blocks of plum and robinia wood, signifying the raw log data used for Process Mining. A vertical copper inlay points to the value that Process Mining can extract from that log data, like a lode of ore embedded in the rocks of a mine.
It’s a unique piece of art that could not remind us in