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Measuring Business Value Is Within Your Reach

Blog: Forrester BPM Center of Excellence

Measuring the business value of a specific investment — and thus measuring ROI — is often easier said than done. It can be confusing with so much information and so many different measurements. Should you look at cost savings, sales, employee productivity, operational efficiency? Which sales, which employees, which costs? Following Forrester’s TEI framework can help you get started.

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