Measure And Predict Journey Performance: The New And Right Way
Blog: Forrester BPM Center of Excellence
You know customer journeys matter. But unless your company is the exception, you probably don’t know how well each journey performs. Does it … deliver value to customers? …meet short-term and long-term organizational goals? … help improve employee experience? … shine in make-or-break moments? … flow well for the customer? To bridge this gap, we […]
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