Blog Posts Process Management

Mean Time Before CEO Scapegoats

Blog: Forrester BPM Center of Excellence

A few months before I joined Forrester in 2015, I found a blog that introduced a new incident response (IR) metric written by @rickhholland: “Introducing A New Incident Response Metric: Mean Time Before CEO Apologizes (MTBCA).” Rick introduced this — not exactly tongue-in-cheek metric for IR – because the playbook was so familiar. Get breached, […]

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