Managing Business Processes
Business
process management [BPM] is a discipline; it is something that you do. BPM is a discipline involving documenting,
improving and optimizing business activity flows to support company goals
involving employees, customers and partners.
Why
purchase BPM software?
Control…
Assume
that you have analyzed your processes and found ways to improve them. You can do this without software by managing
them on paper. You will need people to move
the process forward and maybe even move information from one person to the
next.
BPM
software provides the element of control.
A process will move forward based on a person completing an activity; it
will not move forward if the activity is not complete. You will not need to have a person moving the
process, the software will do that.
Visibility…
Without
software, you will need a person to document on paper the movement of tasks
within a process. They will need to
provide status reports – typically on a daily basis.
BPM
software provides a quick look into your processes. You can see who did what and when. You can see where it is at any moment in time. The software keeps an audit trail. You will have proof of compliance; audits
will take hours vs. weeks.
Automation…
Process
improvement includes removing non value add activities and determining if there
is an activity that can be accomplished programmatically.
BPM
software has the ability to launch a program that can complete an
activity. You can write logic that can
do many things like determining routings and activities to be performed.
My
thoughts…
BPM
software will do what you want it to do, but first you need to figure out what
you want it to do. You need to be able
to make your improved process work on paper and then configure the software. Don’t forget to measure for success…
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