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Manage a process driven organization

Blog: Flokzu

The term “process driven” has been equally fashionable and misunderstood in the last decade. Actually, a process driven organization is a quite simple idea that can be easily explained to small business owners:

Think of the company and what the company does, not as individual activities, but as collaborative activities carried out by US as a team.

A process is a sequence of activities performed by different individuals in a coordinated and collaborative way in order to:

Consider an example for a medium or small business.


Imagine you have a sales team who do their best, and bring sales to your company. Basically they work independently. When they require technical support, they ask for it. Proposals are sent via mail. Comments are added via email or telephone. The sales team handles dozens of proposals at the same time and they remember the status of each one.

Does it work? Yes. Does it work optimally? Probably not. What limitations does this strategy have?

Do you suffer these issues? All derive from the same problem: managing a sale as something isolated rather than seeing it as a collaborative and centralized process. A process driven strategy addresses these elements and provides specific solutions. (To continue with this example, this post describes in detail how process driven sales work).

 Steps to implement a process driven organization

Some important elements to convert a medium or small company into a process driven one are:


A process driven organization is a simple concept, but very important to increase the efficiency and effectiveness of a business. It’s perfectly applicable to small and medium business. It doesn’t require radical changes or major investments. It requires management commitment and gradual incorporations. By automating processes you can replace individual tools with a single software for the entire organization to share knowledge, documents and collaborate at different stages of each process. Performance indicators (KPIs) are the links that provide objective data about the processes in order to improve them.

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