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LIFT Your Emerging Tech Efforts To The Next Level — Part 2

Blog: Forrester BPM Center of Excellence

Forrester Analytics Global Business Technographics Priorities & Journey survey shows that customer-obsessed firms currently have a 93% customer satisfaction rate — far above the 65% experienced by firms not prioritizing and investing in emerging technologies. These leading firms also have the highest three-year revenue growth. By following the LIFT framework of activities consistently, CIOs can […]

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