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Leveraging BPM with Smart Project Orchestration

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Leveraging BPM with Smart Project Orchestration

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Leveraging Business Process
Management with Smart
Project Orchestration
Amdocs White Paper
February 2015
Leveraging Business Process Management with Smart Project Orchestration | 2
Contents
Introduction………………………………………………………………………………….3
Network Modernization Drivers…………………………………………………….3
Today’s Network Rollout Tools and Processes………………………………..3
Amdocs Network Rollout Solution (ANRS)………………………………………..4
ANRS Key Capabilities…………………………………………………………………..5
Business Insight…………………………………………………………………………6
Orchestration…………………………………………………………………………….6
Design and Assign……………………………………………………………………..6
Add-on Value of ANRS Leveraging Business Process Management………7
OSS-Specific Solution for Telecom – BSS/OSS Built-in Integrations…..8
Shared Platform and User Experience……………………………………………8
Ease of Use – Visualization and Navigation…………………………………….8
Best Practice Templates and Know How………………………………………..8
Comprehensive Telco Grade Catalog……………………………………………….9
Conclusion…………………………………………………………………………………10
Sources…………………………………………………………………………………..11
Why Amdocs for the Network?……………………………………………………11
Leveraging Business Process Management with Smart Project Orchestration | 3
Introduction
Network Modernization Drivers
The Telecommunication market is growing rapidly and
the time it takes to introduce new technologies needs
to shrink to meet customer and market expectations.
With the introduction of Next Generation Networks and
the convergence of mobile and fixed infrastructures, the
requirements for OSS will change significantly. The challenge
is to continue to deliver and operate high quality end-to-end
services effectively and efficiently. Additional challenges are
the result of the introduction of new services over mixed
network technologies with a shorter time to market.
New network technologies and architecture changes are the
result of the convergence of mobile and fixed line networks
and the introduction of mixed access technology ‘HetNets’.
While changing modes of operations – for example, network
sharing options, managed services, Cloud services,
Cloud RAN, etc. – are forcing operators toward network
modernization and process transformation. The complexity
of operating such multi-domain and multi-technology end-
to-end networks is increasing dramatically.
Today’s Network Rollout Tools and Processes
Network rollout processes today are cross functional,
involving several organizational teams. Managing the end-
to-end process requires many stages, from project initiation,
site acquisition, planning and network design all the way
through to network build and operate.
At the same time, there are many different organizational
teams and departments involved – project managers, site
management, finance, planning, field force and operations
– as well as many different tools and systems. Each user
group often has their own tools to manage their specific roles
and functions in the project. Some even use whiteboards,
sticky notes, email and spreadsheets to describe business
processes and to communicate with each other.
To make things even more complex, many service providers
are sharing sites with competitors, divided their network
operations across multiple third party contractors, or have
outsourced their network operations entirely to a third party
or joint-venture enterprise.
Figure 1: Network rollout in a silo organization
Field
Engineer
FinanceNetwork
Planner
Project
Manager
Leveraging Business Process Management with Smart Project Orchestration | 4
Amdocs Network Rollout Solution (ANRS)
Amdocs Network Rollout Solution is a project orchestration system for network build and change management. It provides
an automated planning and project orchestration solution that reduces costs and speeds up the planning, building and
modernizing of mobile and fixed networks.
ANRS is a smart orchestration layer that sits on top of Business Process Management (BPM) and integrates with Network
inventory and planning systems.
Business Process Management (BPM) is a workflow-centric approach for improving business performance that combines
technology with best practice governance methodologies during which information, documents or tasks are passed among
participants for action in accordance with a set of procedures or rules. Simply put, Business Process Management handles the
process and procedures through which tasks are completed.
Operators invest millions of dollars annually in the adaptation and integration of Business Process Management tools with
various modules in the OSS layer. The commercial impact from a CAPEX and OPEX point of view has significant results in the
length of time to market for new services. It is important to understand that Business Process Management, if used correctly,
is basically an enabler that can enhance business significantly by creating faster and more effective processes, but it does not
have the ability to fix broken processes.
Figure 2: Positioning ANRS, Inventory and BPM tools
Operation Support Systems
Business Support Systems
BSS
OSS
Network
Business Support Systems
Amdocs Network
Rollout Solution
Network
Inventory (RM)
Business Process
Management (BPM)
Leveraging Business Process Management with Smart Project Orchestration | 5
Figure 3: Three Key attributes of ANRS
Field
EngineerFinance
Network
Planner
Project
Manager
Business Insight
With Business
Analytics Plan
of Demand
Orchestration
Across Multiple
People and Projects
Design and Assign
With Network
Inventory Integration
Amdocs Network Rollout Solution
ANRS Key Capabilities
Amdocs Network Rollout Solution enables end-to-end visibility and control of complex projects. Managing the end-to-end
project from business insight and demand planning, project planning, network design and assign through to network build
and turn-up.
Many functions need to be attributed to a business process, and unless a process crosses functional boundaries, it is unlikely to
create true value. Automating failure is a common mistake when attempting to implement BPM for OSS and third party tools. A
bad business processes that become fully automated will simply do the wrong things more quickly. However, the implementation
of ANRS, with its seamless BSS and network inventory integration, can result in dramatic benefits for the business by automating
efficient processes.
Leveraging Business Process Management with Smart Project Orchestration | 6
Business Insight
For mobile networks, a key initial stage in network planning
is to evaluate the strategic locations where base stations
need to be deployed. This can be achieved by applying
business analytics and process automation to the problem.
One such tool is Amdocs Smart Cell Placement. The Amdocs
Smart Cell Placement solution provides the first stage in
small cell network deployment by identifying experience
hotspots and candidate cell sites based on their business
value. It applies business analytics to correlate data across
radio planning, traffic performance, customer profiles and
financial information in order to generate a prioritized list of
candidate cell sites. This information can then be imported
into ANRS, which manages the workflow for the rollout
process and offers service providers a sophisticated and
flexible network planning approach needed to maximize
project efficiency.
Orchestration
Orchestration is the term applied to managing information
flow and coordinating business processes across
personnel, systems and external organizations involved
in a project to ensure they work in harmony, leveraging a
common platform with centralized information that is shared
across all organizational groups and users. By positioning
an orchestration platform on top of such existing systems
as demand planning, business process management
(which handles workflow), network planning, inventory and
workforce management, service providers can leverage
the value of each through the end-to-end coordination of
processes, tasks and specific technical functions as though
it were one single system.
Design and Assign
Design and assign is part of the network planning and build
process where process automation can assist network
designers and engineers in designing and configuring the
network. ANRS applies automated and guided user tasks
and processes to reduce the time to plan, design and
configure the network, with savings of more than 50% in
network design time being achievable.
Leveraging Business Process Management with Smart Project Orchestration | 7
Add-on Value of ANRS Leveraging Business Process Management
ANRS provides significant additional value as an OSS-specific solution running on top of a Business Process
Management system.
Figure 4: Differentiation from BPM
Catalog driven – Efficient modelling of
process flavors
Best practice templates and
know how
Ease of use – visualization
and navigation
Integration with network
inventory – Shared platform
and User experience
Telecom OSS specific –
OSS/BSS built in Integration
0
1
2
3
4
5
Amdocs ANRS
Typical Business Process
Management (BPM)
Leveraging Business Process Management with Smart Project Orchestration | 8
OSS-Specific Solution for Telecom –
BSS/OSS Built-in Integrations
ANRS has built-in APIs for Planning, Inventory, BSS and
other OSS systems. These APIs enable integration with
Smart Cell Placement (ActixOne) and Enterprise Resource
Planning (ERP) systems, Resource Management (RM), third
party inventory systems, and Work Force Management
(WFM) tools. A common information base for projects,
network resources and site inventory, use of these APIs
can significantly improve project efficiency and, ultimately,
quality of service (QoS).
Shared Platform and User Experience
A shared platform offers a “single source of truth” to
ensure that everyone is working with the same common
information to get the job done efficiently. Integration with
the network inventory system helps to avoid network and
service configuration fallout during the actual network
assignment process.
Amdocs Network Rollout Solution and Amdocs Resource
Manager share the same software framework for seamless
design and implementation across the two systems. The
unified platform enables a common user interface “look and
feel” to handle process tasks that speed up user adoption.
Ease of Use – Visualization and Navigation
Project orchestration tools can be real productivity aids,
but only if they are easy to use and if the project workflow
is easily accessible and well understood. High-level,
configurable management dashboards can provide project
teams and senior management with information on all key
aspects of the project at a glance.
ANRS provides an innovative plan view – something like
a map of the London Underground ‘tube map’, for easy
project plan and workflow visibility. The navigation map
is ‘zoomable’ to show more details on tasks and events
as required.
Typically, Business Process Management systems can only
be updated by members of the IT department who have
the required skills to make the relevant changes necessary
to keep the systems updated. With ANRS, project plans,
tasks and workflows are user configurable. They provide
end-users with flexibility, and reduce the burden on the
IT organization from having to constantly update the
BPM system.
Best Practice Templates and Know How
No matter how sophisticated the software may be, a project
orchestration solution is only as good as the product
designs, best practices and templates contained within it.
ANRS covers a wide range of network technologies and
plan templates, such as Indoor/Outdoor Small Cells, Carrier
Wi-Fi, BVoIP and SDN Ethernet.
Reusability, modularity and flexibility are all key attributes
for any network rollout solution if the service provider is to
receive the full benefit of managing high volume complex
projects. ANRS provides a complete solution that embeds
years of practical expertise of network rollout processes
used daily by service providers around the world.
Figure 5: Built-in APIs for Integration with B/OSS
ANRS
BPM
ARM
Inventory
Actix
Products
& Services
Off the Shelf Product
Services
3rd
Party
Leveraging Business Process Management with Smart Project Orchestration | 9
Comprehensive Telco Grade Catalog
ANRS incorporates Amdocs Master Enterprise Catalog (MEC), which provides a centralized repository of project building
blocks that enables a flexible workflow for dynamic generation of plans. The catalog driven solution offers more efficient
modeling of process while avoiding modeling duplication and process complexity. By leveraging MEC, service providers can
accelerate the process, thereby increasing both time to market and revenue. MEC is used in all of Amdocs’ key solutions,
including in the BSS domain, providing a “single-source of truth”.
Project Flow
based on process deinitions
Project Flow
based on catalog deinitions
BPM
Catalog
Figure 6: Leveraging Master Enterprise Catalog (MEC)
Project Flow, Network Design,
Services, product modules
Catalog
Order
Orchestration
ANRS
Service Order
Manager
OSS
Leveraging Business Process Management with Smart Project Orchestration | 10
Conclusion
The deployment of networks is becoming increasingly more
complex and challenging. Service providers need to move
faster and become more agile to meet the demand of rolling
out large scale fixed and mobile networks. Current Business
Process Management (BPM) tools are inadequate to meet
today’s demands. The key to success is end-to-end project
orchestration and dynamic plan management, supported by
a centralized inventory system.
Amdocs Network Rollout Solution (ANRS) reduces the
cost of network deployment by up to 25% and network
design time by up to 50% by automating the Planning and
Project Management process. Amdocs Network Rollout
solution is more than just a workflow tool; it provides a
smart end-to-end orchestration layer that leverages existing
Business Process Management processes to manage
workflow across a wide-range of systems, personnel and
processes. By abstracting the orchestration layer above
the underlying system functions and incorporating dynamic
plan management, the entire system becomes more agile
and flexible compared to traditional approaches based on
generic Business Process Management only.
Contact Amdocs today to learn more about Amdocs
Network Rollout solution – http://amdocs.com/anrs
Leveraging Business Process Management with Smart Project Orchestration | 11
Sources
• Tmforum – Getting to growth: Leveraging product catalog
for faster time to market; December 2014
• NGMN Alliance – NGMN Next Generation Converged
Operations Requirements; July 2013
• 3GPP – Network sharing; Architecture and functional
description; June 2014
Why Amdocs for the Network?
• Completely vendor neutrality in our approach –
Removes vendor lock-in and ensures that our solution
can be deployed easily in mixed vendor environments
interoperating with other network elements.
• IT software pedigree and experience – Amdocs is
uniquely focused on software solutions, with a broad and
proven services practice around carrier-grade software
deployments. Our extensive software and services
experience gives us unique credentials for next generation
software powered networks.
• Uniquely focused on telecom – Unlike some of our
competitors, we are uniquely focused on the telecom
market. Our solutions are predicated on high reliability,
availability and have been widely deployed in the most
demanding Tier 1 networks globally.
• Best of breed solutions – we offer industry-leading
solutions garnered through a series of strategic acquisitions
over the past several years and fully integrated with our
key BSS assets.
• Unique perspective on customer experience and
monetization – our BSS heritage affords us a unique
vantage point on how to positively impact quality of
experience and monetization opportunities in the network
by fusing customer and network intelligence to apply
software control to the customer data experience.
• Standards-based – 3GPP, ETSI aligned as examples.
• Future proof approach – Amdocs offers best of breed
vendor-neutral software solutions today around key
domains such as RAN optimization, network and policy
control, online charging, OSS and big data. This set of
solutions, combined with Amdocs proven pedigree
in delivering large scale transformations, provides a
powerful combination of productized software and
services that can fully leverage the extensive customer
data and insights within business support systems.
Amdocs is well positioned to accelerate this next
generation network transformation that will heavily
leverage the power of software in key areas such as
network function virtualization, and cloud computing in
the Telco data center.
About Amdocs
For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges.
To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the
data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely
combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven
professional services and managed services operations. With revenue of $3.6 billion in fiscal 2014, Amdocs and
its more than 22,000 employees serve customers in over 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs has offices, development and support centers worldwide, including sites in:
THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST AFRICA:
BRAZIL AUSTRALIA Austria ISRAEL SPAIN
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THAILAND
VIETNAM
For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at www.amdocs.com/corporate.asp
Copyright © 2015 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. Amdocs owns or has rights to use trademarks or trade names in conjunction with the sale
of our products and services, including, without limitation, each of the following: Amdocs™, Bridgewater Systems™, ChangingWorlds™, Clarify™, Cramer™, CES™, Collabrent™, DST Innovis™, Ensemble™, Enabler™, Intelecable™, Intentional Customer
Experience™, JacobsRimell™, jNetX™, MX Telecom™, OpenMarket™, Qpass™, SigValue™, Streamezzo™, Stibo Graphic Software™, Xacct™, Aging in Place™, Embrace Challenge, Experience Success™, and Quality Consumption™.

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