Let’s Talk About (Government) EX
Blog: Forrester BPM Center of Excellence
Forrester has been talking about the connection between employee experience (EX) and customer experience (CX) for years. And it’s not just talk: Our CX Index and EX Index studies help organizations understand the key drivers of experience for customers and employees, respectively. But although we’ve published reports on government CX, we hadn’t published one on […]
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