Last-Minute To-Dos For A Positive Customer Experience This Holiday Season
Blog: Forrester BPM Center of Excellence
This blog post is part of Forrester’s Holiday 2019 retail series. The season of sales is here, and retailers are preparing for an influx of site traffic, store visitors, and (hopefully) purchases. But as inboxes flood with pre-Thanksgiving, Black Friday, Cyber Monday, and more offers – retailers must ask themselves: Are we ready? As retailers, your […]
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