Blog Posts Process Management

Last-Mile Delivery: eCommerce’s Future Depends On Innovation In Package Delivery

Blog: Forrester BPM Center of Excellence

15 billion — that’s how many eCommerce orders were delivered last year to customers in the US. Not only are the costs of these shipments increasing, but many of those deliveries are inefficient and generate negative externalities for communities (think clogged roads, for starters). For my new research, “The US Last-Mile Landscape Today,” we interviewed […]

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