Contributed on March 2, 2015

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Larmer Brown Business Process Mapping with Engage

Description

Engage Lean Process Modeler is an innovative tool built specifically for workshop and LEAN studies. It provides the ability to create and review multiple business scenarios when defining the ’as is’ vs. ’ to be’ processes.

Transcript

Business Process Mapping with
With ENGAGE you can:
 Design
 Analyse
 Manage
 Communicate
Processes in any organisation
A complete environment for process management
The first process suite designed for Lean
 People empowerment
 Focus on customer value streams
 Use of data and facts
 Lean methods
 Continuous improvement
Focus on Lean (and Six Sigma)
When a new system is introduced…
…there will be new ways of
doing things
How do you get the people who
will use the system to:
 Buy in to the system
 Understand the system
 Use the system to best
support customers?
Business analysts capture ‘requirements’ from
process owners leading to a focus on scope,
technology and data, risks and actions
Requirement gathering As Is
 Content developers begin to capture functional end user
processes in eLearning modules
 These may be incomplete, incorrect, illogical, broken or
non-existent
 This often leads to material that is linear and generic –
one size fits all
Content development without processes
ENGAGE is designed for workshops
With the people who will be
performing the process
As Is & To Be

Information resides with teams
Team Empowerment
Designed for workshops
Compare
Processes Drag
&
drop
Add
choices
&
branches
Try new
data and
designs
Enter
real
data
Swim
lanes
Process
model
Idea/inputImpact
Process Workshop

Optimise
Time
lines
Identify
value added
steps
Compare
Processes Drag
&
drop
Add
choices
&
branches
Try new
data and
designs
Enter
real
data
Swim
lanes
Simulate
process
Build
process
Evaluate
process
Process Workshop
Optimise
Time
lines
Identify
value added
steps
Team & Process
Process
model
Idea/inputImpact
Process Workshop
Handbook
IT & Systems
ACTION !
Designed for workshops
ENGAGE can work along side BPM Tools
LEAN
People Empowerment
Focus on the business
BPM
Technical specifications
Workflow /Execution
IT Architect
Filters show and hide system or people steps
ENGAGE works alongside BPM tools
AS IS
• How are you doing
this currently?
• What works well?
• What doesn’t work
so well/needed
improving?
Out of the box
• How does the new
tool perform this
task ‘out of the
box’?
TO BE
• Do you have ideas
from previous
experiences?
• What can we
improve/stop/start
doing with the new
tool?
Three phases
 Associate rich text and web pages to the process
and process steps
 Share this information in the ENGAGE viewer
 Get feedback for continuous improvement
The ENGAGE Viewer and process handbook
For Against
Offline brain storm Many can participate Material captured by
one person after the
event
Office tools Low cost (we all have
these) and we know
how to use them
Limited process
mapping capabilities.
Information captured in
several tools
BPM tools Sophisticated process
mapping
Technical. Expensive
and complicated to use
Summarising systems
For Against
Offline brain storm Many can participate Material captured by
one person after the
event
Office tools Low cost (we all have
these) and we know
how to use them
Limited process
mapping capabilities.
Information captured in
several tools
BPM tools Sophisticated process
mapping
Technical. Expensive
and complicated to use
ENGAGE All the above None of the above
Summarising systems
 Management and IT don’t understand the actual
process
 Sum of exceptions is greater than sum of clean
cases (the hidden factory)
 Processes grow organically – not designed
 Enable the team build and shape the processes
from within.
ENGAGE addresses the following issues
ENGAGE Customer feedback
“This is the first time we
understand our own process!”
 Content Development has been scoped and
risks/actions identified
 Project Team are on site and working towards Go Live
 UPK Development Team is mobilised and content
commences
 Creation of content provides first granular recording
and analysis of existing process, new application, new
process
 Processes are incomplete, incorrect, non-existent
Requirement: Accelerated production, analysis and
approval of business processes involving time and effort
from over-stretched members of the Project Team
Project Scenario
 Larmer Brown offers a portfolio of products and
services to support clients through their system
implementation or upgrade
 Accelerates each stage of a Project, including
business process mapping
 Used the ENGAGE tool on Client Projects since
2007
 Approved Reseller for ENGAGE
 Services Partner for ENGAGE
 www.larmerbrown.com/Engage_Modeler.html
About Larmer Brown
Visit:
www.larmerbrown.com/EngageDemo1
/index.html
to see a recorded demonstration