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KM Fills a Gap in AI Projects

Blog: APQC Blog

I, along with my colleague Lauren Trees, recently interviewed 21 organizations applying artificial intelligence (AI) and robotic process automation (RPA) internally and found that the organizations that had made the most progress, had the most experimentation, and were having the most successful AI pilots were creating alliances across the organization to do it. APQC metrics research offers further support that close alliances are key to successful and sustainable KM programs.

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