Keyper Cuts Property Management Processing Time by 75% with Process Street
Blog: Blog | Process Street | Compliance Operations Platform
Keyper is a fast-growing property management company in Dubai managing hundreds of rentals, maintenance requests, and tenancy renewals. But with work scattered across Salesforce, Trello, Airtable, DocuSign, and email, operations were slow and error-prone.
When Vasim Shaikh joined as Head of Operations, he knew they needed one platform to centralize work, enforce accountability, and keep up with tenant demands.
What were operations at Keyper like before Process Street?
“When I first started overseeing operations, the inefficiency of managing processes across multiple tools was evident. Discovering Process Street was a turning point; its seamless integrations, especially with Salesforce, and ease of use catered directly to our needs for increased visibility and accountability.”
The Challenge: Manual Processes Slowed Every Part of Operations
Keyper’s property management team was drowning in disconnected tools and paper-heavy tasks. Critical workflows, from maintenance to move-ins, took too long, introduced errors, and left staff scrambling to keep up.
- Manual data entry between systems caused duplicate work and errors.
- Tenancy renewals: Paper-heavy workflows and missed steps left contracts at risk.
- New rentals: Move-ins were inconsistent, with last-minute changes often slipping through.
- Team accountability: Processes lived in people’s heads, making onboarding new hires slow and increasing miscommunication.
The Solution: From Disconnected Tools to a Central Operations Hub
Keyper implemented Process Street as their operations hub, integrating it directly with Salesforce and the company’s tenant app.
- Maintenance requests: Tenants now submit issues through the app, which flow straight into a structured Process Street workflow. The right team is notified instantly, eliminating manual data transfer.
- Tenancy renewals: Automated workflows guide staff from document prep to e-signature via DocuSign, ensuring every renewal follows the same verified steps.
- New rentals: Dynamic workflows branch based on payment method, utility setup, or move-in changes—keeping every lease consistent while adapting to unique cases.
- Team culture: With 36 processes digitized and 400+ active workflows, managers track progress in real-time dashboards. Every task has a clear owner, due date, and record.
How has Process Street transformed your operations?
“The transformation is remarkable. Now, each team member knows exactly what needs to be done and by when—reducing miscommunications and improving tenant experience. The structured processes have also helped onboarding of the new member faster. We know our journey with Process Street has just begun; there’s much more we plan to achieve.”
The Results: 75% Faster Processing Across 400+ Active Workflows
By embedding core operations in Process Street, Keyper achieved measurable gains:
- 75% faster processing times for maintenance requests and tenancy renewals.
- 400+ active workflows running daily, creating transparency across property, maintenance, and leasing teams.
- Error reduction in contracts, avoiding financial penalties.
- Faster onboarding of new employees thanks to structured workflows and dashboards.
Ready to see 75% faster processes in your business?
Note: Our solution is powered by AWS and uses these AWS services: Lambda, SQS, API Gateway, S3, CloudFront, Elastic Beanstalk, WAF, ELB, RDS Multi-AZ, EC2 and ElastiCache for Redis.
The post Keyper Cuts Property Management Processing Time by 75% with Process Street first appeared on Process Street | Compliance Operations Platform.