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Key Takeaways From Forrester’s Customer Service Executive Roundtable on Turning Challenges into Opportunities

Blog: Forrester BPM Center of Excellence

Kara Hoisington, Mark Baizan and Daniel Hong contributed to this blog. Forrester just finished a customer service exec roundtable discussion on how companies and customer service organizations are weathering the COVID-19 storm. The insight-rich conversation presented an open forum for these twenty-two execs to share their victories and challenges during this time. Below is a […]

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