Blog Posts Process Management

Join us at CXDC 2018: Transform Government From The Outside In

Blog: Forrester BPM Center of Excellence

The focus on government CX is not a fad. The new Improving Customer Experience cross-agency priority (CAP) goal in the President’s Management Agenda makes that crystal clear. The goal requires federal agencies to match the private sector and make creating a “modern, streamlined, and responsive experience” a “focal point for agency leadership.” What’s more, the […]

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