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It’s Time To Tell The Healthcare CX Story In Terms Of ROI

Blog: Forrester Blog for Business Process and Applications Professionals

Real talk: Healthcare customer experience needs to improve. For example, Forrester’s data shows that 56% of US online adults with health insurance feel their health insurer should do more to help them understand what healthcare services cost. Over 40% say their health insurer’s financial forms (like bills and statements) are hard to understand, and nearly […]

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