Blog Posts Process Management

It’s Time For CX Governance To Grow Up

Blog: Forrester BPM Center of Excellence

We’ve just published some new research that talks about better paths to address the key challenges that doomed previous approaches to CX governance. We found that when CX leaders think about setting up CX governance they should: Align to the corporate culture. Creating a separate CX governance structure in an organization that already has existing […]

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