Blog Posts bpmn-1-x Process Modeling

ITIL Version 4: A Huge Update for the World of ITSM

Blog: Good e-Learning Blog

ITIL update

ITIL has long been recognized as being among the top-tier of IT Service Management (ITSM) best-practice frameworks. Formerly known as the ‘Information Technology Infrastructure Library’, ITIL originated as a collection of books back in the 1980s. Since then, it has become a leading digital resource utilized by government agencies, universities, banks, retailers and even animation studios. Any individual or organization which utilizes IT can benefit from studying the ITIL framework, and in the current digital age, that group is growing all the time!

That said, current ITIL owner AXELOS has also attracted a degree of criticism over the last few years. Several users have gripes about the areas where the current version of ITIL, Version 3, is lacking. Then, at itSMF USA Fusion 2017, AXELOS CEO Peter Hepworth announced a major update: ITIL Version 4.

Naturally, ITIL-certified practitioners started asking questions like:

Announcing the update, Mr. Hepworth stated: “ITIL is a community-driven initiative, and I would now like to encourage IT professionals to join our Global Research Programme. This is their opportunity to contribute to and drive forward this latest evolution of the framework. They will take ITIL best practice into the future by ensuring that it continues to provide service management professionals with guidance that reflects the realities and demands of today’s rapidly evolving business environment.”

With the official release approaching fast, let’s take a look at exactly what ITIL practitioners and students need to know about ITIL Version 4.

What Is ITIL?

ITIL is one of the world’s most popular professional frameworks for IT service management. The ITIL process revolves around IT ‘services’, which are essentially any functions delivered via IT. Relevant ‘services’ for a specific business could include elements of its own internal IT infrastructure, such as employee communication or platform maintenance, or services delivered to customers like customer support. Either way, ITIL ensures that an organization’s services can be designed, delivered and continually improved with holistic efficiency.

The ‘ITIL Service Lifecycle’ covers a number of stages in service development:

The various ITIL Service Lifecycle stages are designed to ensure that practitioners are fully aware of the requirements for new services, as well as existing services which are to be amended. Knowledge management is key throughout the process: not only should a service tick all of the necessary boxes (for all relevant users, departments and products) by the time it is delivered, but it should also be continually reassessed and improved where possible.

What Is ITIL Version 4?

ITIL Version 4 is the latest version of the ITIL framework, a global standard for IT service management. Its development has been based on some of the most common hang-ups that practitioners have with Version 3, namely:

From the outset, AXELOS stressed that ITIL V4 would be community-driven, utilizing the growing number of ITIL certified practitioners around the world. Indeed, though critics claim that ITIL has ceased to be relevant, especially with the growing popularity of its competitors, the number of ITIL V3 practitioners has only continued to grow. This provided AXELOS with a wealth of knowledge for its next update, and the ITSM community was all too happy to give its support.

AXELOS’ ‘Global Research Programme’ currently boasts more than 2000 members, including representatives from the likes of Microsoft, Disney, Coca-Cola, Apple and Adobe. Over 30 workshops and research sessions have been conducted globally, with hundreds of C-level executives, SMEs, trainers, consultants, hiring managers and end learners having attended and contributed to the new ITIL framework.

This approach has given AXELOS a much greater level of perspective regarding the ITSM community as a whole. For example, it now identifies Agile, Lean and DevOps as key points for integration with ITIL, a factor which has already been incorporated into the V4 framework.

More Free Resources
What Are the Biggest Changes From ITIL Version 3?

The most important thing to get out of the way is that ITIL Version 3 certifications will still remain relevant after Version 4 is released. In other words, practitioners familiar with the current ITIL standard can continue to practice.

However, while much of what is currently taught in the V3 curriculum will remain the same, V4 will still introduce a great deal of new examinable content. Much of this will focus on new best practices and greater integration with other frameworks and systems, which will naturally feature in the new V4 examinations as a result. In other words, those currently studying to gain ITIL V3 certifications should not expect to be able to pass the V4 examinations solely by studying the soon-to-be-outdated curriculum.

If you have already made progress towards achieving an ITIL V3 Foundation certification or beyond, there are a number of options to help you transition over to the most recent version. These are outlined below.

Changes to the ITIL Certification Scheme

As you can see, the format of the ITIL certification scheme has changed quite a bit. The ITIL Foundation module remains the entry point, providing students with a basic awareness of ITIL’s terminology, elements and concepts, and providing a springboard for them to move on to higher level certifications.

However, whereas previous ITIL training would have students collect ITIL Intermediate level credits to move on to higher certification levels, V4 will utilize a simpler structure. After passing the Foundation module, there will be two directions to consider: ‘ITIL Managing Professional (MP)’ and ‘ITIL Strategic Leader (SL)’. In order to reach either level, students must complete all of the modules listed in each stream. The ‘ITIL Strategist’ module is universal, being relevant to either path.

After completing the two intermediate certifications, students then be eligible to work for the ‘ITIL Master’ certification.

Transitioning From ITIL Version 3 to Version 4

Looking at the diagram above, you may also have noticed the ‘Managing Professional (MP) Transition’ module. This is designed to help those who are studying/ have studied the modules beyond ITIL V3 Foundation to transition over to V4 without having to start from scratch.

Students who are already certified ITIL V3 Experts or have gained 17 V3 credits will qualify to take the MP Transition module. Doing so will allow them to gain the official ITIL Managing Professional certification.

If you have already passed the ITIL V3 Foundation module, but have not yet gained 17 credits or qualified as an ITIL Expert, you have two options for continuing your studies:

  1. ITIL V4 Foundation – If you just completed the ITIL V3 Foundation module, and have not yet gained any additional ITIL credits, you are advised to start again with ITIL V4 Foundation. Remember, the update will introduce a number of new examinable materials to ITIL, so it will be better to make your transition sooner rather than later if you want to have the most up-to-date certifications.
  2. ITIL V3 Intermediate – If you have achieved a number of ITIL V3 credits, your best option may be to continue until you have a total of 17. Doing so will entitle you to take the ‘ITIL Managing Professional (MP) Transition’ module as soon as it is launched. This will also fast track you past the ITIL V3 ‘Managing Across the Lifecycle’ section. Another option is to start again with ITIL V4 Foundation and continue to study in your chosen area of expertise, though if you have 6 credits or more this may be a wasteful choice.

After ITIL V3 students successfully pass the Transition module, they will simply need to pass the ‘ITIL Leader Digital & Strategy’ module to become eligible to pursue the ITIL Master certification.

When Will ITIL Version 4 Be Released?

The release of ITIL Version 4 will be staggered across 2019:

Are you interested in becoming qualified in ITIL V4? Register here to sign up for a 15% discount with Good e-Learning!

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples