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IT Structures Are Evolving To Support Automation, Digital, And Customer Obsession

Blog: Forrester BPM Center of Excellence

In discussions with business executives over the last 12 months, Forrester has recognized that there is a concern that IT, or the delivery of IT services, is hindering rather than enabling business transformations. Discussions often lead to the focus of operating models, whether they should be focused on revenue or cost and efficiencies. Forrester’s research […]

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