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Is Social BPM A Methodology, A Technology, Or Just A Lot Of Hype?

Blog: Forrester BPM Center of Excellence

Over the past three months, I’ve been heads down working on our upcoming “Forrester Wave™ For Human-Centric BPM Suites, Q3 2010” report. I’ve also been on the road over the past five weeks attending and presenting at different BPM vendor conferences – gotta love Vegas! I must admit I have barely had time to keep tabs on my different BPM tribes – blog sites, Twitter conversations, and LinkedIn discussions. I’ve been checking in here and there around different camp fires and adding a little spark occasionally when something interesting caught my eye.

But today, I ran across a simmering debate around social BPM on different blog sites, here and here. Seems like this is fast becoming the hottest topic in BPM. Guess I shouldn’t be surprised since I helped drive the conversation around social BPM over the last year. It’s very good to see the conversation evolve and also good to see different perspectives on how social can help improve all aspects of BPM initiatives.

Earlier this month I delivered a presentation on social BPM at IBM’s Impact 2010 event. This presentation provided the most up to date perspective on how we see customers using and applying social techniques and methodologies to BPM initiatives. During the session, we framed social BPM in the following way:

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