Is a Management Cockpit for Real?
Blog: Jim Sinur
Despite the past hype on management cockpits and the valiant attempts by BI, Process Dashboards, and Decision Management Tools, there hasn’t been an authentic management cockpit for organizations to see the current conditions to take decisive action in an appropriate time frame. A real management cockpit doesn’t just apply high-quality graphics to selected data so that all can see. A management cockpit allows management to grasp complex situations quickly by integrating all the pertinent data, promoting the collaboration of many individual views necessary to make the required decisions as soon as possible, thus taking timely and proper actions. The answer is “Yes,” but let’s dig into some of the details to understand more.
What Does a Real Management Cockpit Do?
Besides giving a highly integrated visualization of complex interactions, it enables insight analysis either on-demand or in an automated fashion. Please refer to the decision journey in Figure 1 below. The decision journey can include descriptive analytics to further understand the situation or drill-downs into specific aspects of data for the decision(s). Managers can understand the implications of decisions by leveraging predictive analytics and collaboration with other managers or workers. Some collaborations might involve knowledge bots/agents to understand the impact of potential decisions further. Insights can be further refined with more insight analytics and collaboration.
Further contextual analysis could show the interaction and effects to other contexts to avoid suboptimal decisions or interference/influence on intertwined contexts. For known decisions around normal conditions, the amount of analysis can be lower than emergent decisions around new experience situations. This analysis and collaboration will be completed in a more real-time fashion, shifting the organization’s focus to responding quickly to meet threats or opportunities while maintaining business outcomes.
Figure 1 The Decision Journey
What Are the Challenges to Deliver a Management Cockpit?
There is any number of roadblocks to attaining a management cockpit that works. First and foremost is the data. Often the data sources are not readily consumable as they are in Excel and PowerPoint, and the critical information usually comes from multiple technology and data sources. Much labor is used to condense data into actionable insights. This process is cumbersome, time-consuming, and error-prone. Also, it is challenging to collate feedback, comments, and actions necessary from multiple management stakeholders. Managers also need to collaborate while finding solutions and making recommendations, especially in remote worker scenarios.
Also, applying the proper insight analytics in the right sequence can affect the quality and timing. Without good insights, decisions are not optimal. Getting into analysis paralysis and not getting the proper overview for the management to base their decisions on can cause a significant delay in making and executing decisions. In the worse situation making the wrong decision entirely. The critical problem is that Business Managers need a way to gain insight into issues and challenges they face quickly. Those challenges may lie in the external landscape such as products, competition, market changes, sources of raw materials, storms, logistical problems, etc., or an organization’s strategy, business processes, risks, etc.
What Does a Real Management Cockpit Consist of?
A management Cockpit is a platform that consists of several moving and connected parts. See figure 2. for a visual description of the details. I will summarize the significant components in the text below.
Figure 2 Management Cockpit Platform Logical Architecture
In order to deliver the results on the right side of the chart above, the following components need to be smoothly operating: