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Invitalia Optimizes Its Processes To Boost the Italian Economy

Blog: The Tibco Blog

Reading Time: 2 minutes

Using data intelligently can have a significant impact on business outcomes—and, in some cases, on the economy. Nowhere is this truer than at Invitalia, an agency of the Italian Ministry of Economy and Finance. Invitalia is all about financing innovative startups, larger investments, and new businesses to boost the Italian economy. 

But how does it decide which ideas are good? With so many funding requests coming into the agency each day, Invitalia needed to optimize its request review processes to make smarter, data-driven funding decisions. 

Invitalia was determined to reassess and optimize its end-to-end business processes. Partnering with TIBCO LABS™ to build a process mining solution accomplished just that. TIBCO process mining capabilities helped Invitalia answer its most fundamental questions about the business, such as “Do we have a comprehensive view of daily processes?” or “Are we meeting our SLAs and abiding by internal policies?” 

Optimizing its processes allowed Invitalia to look at funding requests in a new light. For example, the group could examine time-to-completion for each request, and run a cost analysis to understand inefficiencies in its processes. By removing these inefficiencies and bottlenecks, Invitalia improved execution on key business processes like fund management, service desk support, and purchasing. 

Invitalia also used data visualization and machine learning to connect its business systems, knowledge discovery, and data cleansing and modeling operations. The TIBCO® Connected Intelligence platform empowered the agency to connect all information assets, unify its data into a single view, and ultimately predict the next best courses of action. According to Mario Ettore, Chief Data Analytics Officer at Invitalia, “By integrating this data into operational systems, we can make the best decisions, predict the best next action, and create what we call augmented operational intelligence.” 

At the end of the day, good data used intelligently can help reinvent the way organizations do business. Invitalia’s implementation of process mining is just one example of how operational excellence can spur positive business results. To learn more about how it was done, and how you too can achieve business reinvention with TIBCO, check out the full success story here. 

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