process management blog posts

Internal vs External Knowledge Base Software: Which Do You Need?

Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience – Customer Service and Experience Blog by HappyFox

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Your company faces a critical decision: where should your knowledge live? While customers increasingly prefer self-service support, your employees need...

The post Internal vs External Knowledge Base Software: Which Do You Need? first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.