Business Management Presentations Process Management Process Modeling

Intelligent Business Processes

Description

Slides from a webinar (sponsored by Software AG) that I gave on October 30, 2013

Transcript

Intelligent Business
Processes
Raising the IQ
of your business processes

Sandy Kemsley l www.column2.com l @skemsley

Agenda
l

What makes a business process intelligent:
l
l
l

Visibility
Automation
Prediction

How intelligent processes can help your
business

Getting started with intelligent business
processes

What’s Your Process IQ?

How Smart Are Your Processes?
Process Intelligence
l BI applied to processes
l Dashboard view of
running processes
l Historical reports
l BPMS content only
l

Intelligence about
processes

Intelligent Processes
l Actionable dashboards
l Automated activities
based on external events
l Content from multiple
sources
l

Processes that act
intelligently

What Can Intelligent Processes
Do?
Predict future problems

Recommend pre-emptive actions

Automate problem avoidance
Copyright Kemsley Design Ltd., 2013

Intelligent Process Capabilities

Visibility
Automation

Prediction

Intelligent Processes
Copyright Kemsley Design Ltd., 2013

Process Visibility: Informational
Context For Knowledge Workers
l

Model end-to-end
process

Model

Measure via direct
instrumentation

Measure

Monitor relative to
model and KPIs
Monitor

Process Automation:
Sense And Respond
l

Orchestration

Decisioning

Guardrails for
knowledge work

Exception escalation

Events

Rules
Process

Predictive Process Analytics:
Avoiding What Might Go Wrong
l

Temporal analytics

Missed deadlines
predicted rather
than detected

What-if scenarios

Pre-emptive
problem avoidance

Model

Prediction
History

Benefits Of Intelligent Processes

Intelligent Process
Capability

Measurable Benefits

Process monitoring

Visibility to management
Workforce optimization

Automated decisioning

Consistent, faster decisions

Adaptation to changing
conditions

Business processes as a
competitive differentiator

Knowledge worker context

Reduced time finding information
Higher-quality decisions

Pre-emptive problem
avoidance

Improved customer satisfaction
Copyright Kemsley Design Ltd., 2013

Creating Intelligent Processes

Getting Started: Methodology
l

Driving initiatives
l

Quality or process
improvement
Innovation
Culture

Methodology

Models
l

l
l

Enterprise
architecture
Value chain
Process

Technology

Getting Started: Technology
l
l

Core system events
Integration/automation
l

Process management

Decision management

Methodology

Complex event
processing

Technology

Analytics
Culture

Visualization

Prediction

Getting Started: Culture
l

Identification and
alignment of goals

Information
transparency

Technology

Culture

Trust in intelligent
processes
Methodology

Slides at www.slideshare.net/skemsley
Sandy Kemsley
Kemsley Design Ltd.
email: sandy@kemsleydesign.com
blog: www.column2.com
twitter: @skemsley

Intelligent Business Processes

Description

Transcript

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