Blog Posts Business Management

Innovative Leadership by the City of Buffalo: Making Government Smarter and our Communities Better

Verint recently wrapped up its annual global customer conference — Engage. The event took place in Las Vegas, and gave us an opportunity to collaborate with a few of our North American customers who shared their Verint stories with the press.City of Buffalo logo

Their stories are about succeeding despite major challenges, doing what others are not doing, and encouraging us to make our world a better place. Most notably, they’re the type of stories that are making people sit up and take notice of a new breed of government leadership and innovation.

I wanted to highlight one of those customers — the city of Buffalo, New York.

Oswaldo Mestre Jr., Director, City of Buffalo – Division of Citizen Services

The city of Buffalo is leveraging a big data approach to pinpoint areas of greatest need. Through a data-driven and inter-agency collaborative approach known as “Operation Clean Sweep,” Buffalo is revolutionizing law enforcement, neighborhood revitalization, and health and human services delivery.

Operation Clean Sweep leverages Verint’s Engagement Management solution for citizen engagement, service case management and resolution, and essentially provides the program’s backbone. Bringing together data from its Verint system, among other sources, Buffalo unites city, state and federal partners, local health and human service providers, and community groups to help eliminate blight, crime and provide needed social services to select neighborhoods. When Clean Sweep activities are correlated with crime statistics in Buffalo, they show a 25 percent overall reduction in crime since 2006, when the program was launched. In addition, some 13,000 unlicensed firearms have been removed from city streets during this time.

It’s just one of the many ways Buffalo is leveraging its 311 infrastructure in innovative ways – for example, integrating Verint with the Internet of Things. This past winter, the city added GPS sensors to the city’s snowplow fleet.

And just recently, more than 300 people from Paramount Studios descended onto the city of Buffalo to shoot action scenes for the next Teenage Mutant Ninja Turtles motion picture. The designation of Buffalo as a filming location is having a major economic impact on the city – bringing in much needed added revenue. Buffalo has written itself “into the picture” by having the right infrastructure in place to make the city “open for business.”

The efforts of the city of Buffalo are representative of the kind of innovation and leadership that’s needed today. Its efforts are helping to encourage future generations to choose to dedicate their skills, talent and innovative ideas to help make government smarter and our communities better.

My next blog will highlight another Verint customer showing innovative leadership in government — the city of Tulsa, Oklahoma.

The post Innovative Leadership by the City of Buffalo: Making Government Smarter and our Communities Better appeared first on Customer Experience Management Blog.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples