Industry 4.0 is profoundly impacting the customer experience
In not the too distant past, companies carried out business the old fashion way, where paper was the norm and customers walked into a brick and mortar buildings to obtain and buy a product or service. Customers had a certain degree of expectations but generally all transactions, customer records, receipts were done on paper. But …
The post Industry 4.0 is profoundly impacting the customer experience appeared first on OpenText Blogs.