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Industry 4.0 is profoundly impacting the customer experience

Blog: OpenText

In not the too distant past, companies carried out business the old fashion way, where paper was the norm and customers walked into a brick and mortar buildings to obtain and buy a product or service. Customers had a certain degree of expectations but generally all transactions, customer records, receipts were done on paper. But …

The post Industry 4.0 is profoundly impacting the customer experience appeared first on OpenText Blogs.

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