BPMN Templates

Incident Management as Detailed Collaboration

Extracted from BPMN 2.0 by Example (non-normative OMG document)

We can take a closer look at the ping-pong-game of account manager, support agents and software developer by switching from a single-pool-model to a collaboration diagram.

Comments (2)

  1. It is a good process but I think the process has a problem.
    If somebody has a question that the question is answered by software developer. The software developer has to send the answer for 2nd Level Support Agent and the 2nd Level Support Agent send the answer for 1st Level Support Agent ……
    Is It so long?!!!

    1. Well, you have to remember that each organisation is different, and therefore the resource and experience is different. Each organisation should be performing operations according to their own resource. This means that there is not a ‘one size fits all’ solution to any given operation.

      BPMN is an attempt to rationalise the notation and schematics of illustrating operations so that we can visualise what we do with a view to finding the most efficient way for our organisations.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="https://www.businessprocessincubator.com/content/incident-management-as-detailed-collaboration/?feed=html" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples