BPMN Templates

Incident Management as Detailed Collaboration

Extracted from BPMN 2.0 by Example (non-normative OMG document)

We can take a closer look at the ping-pong-game of account manager, support agents and software developer by switching from a single-pool-model to a collaboration diagram.

Comments (1)

  1. It is a good process but I think the process has a problem.
    If somebody has a question that the question is answered by software developer. The software developer has to send the answer for 2nd Level Support Agent and the 2nd Level Support Agent send the answer for 1st Level Support Agent ……
    Is It so long?!!!

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