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In XD Providers’ Emerging Technology Work, Machine Learning And Chatbots Mature Fastest

Blog: Forrester BPM Center of Excellence

Experience design (XD) providers we surveyed told us that among emerging technologies, clients most often ask them about machine learning, chatbots, the internet of things (IoT), and augmented reality (AR). Providers also reported that chatbot-related terms “intelligent agents” and “voice interfaces” drew significant interest, as well. However, the providers’ revenue is coming more from machine […]

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