In September, Verint Goes Global and Stays Customer-Focused
September 1-2; Sao Paulo, Brazil
Verint’s Nancy Treaster, senior vice president and general manager, strategic operations, will present “Transforming Customer Engagement” on September 1 at 2:30 BRT. Treaster will discuss how a changing workforce and customers with increasingly high expectations have created the need for more personalized, consistent customer engagements and more engaged employees. She will explain how customer engagement optimization helps pave the way for lasting loyalty and significant customer lifetime value for organizations.
Ask the Experts: Knowledge Management Edition
September 2; Verint Webinar
Verint’s Scott Hays, vice president, global solutions marketing, Steven Thurlow, vice president and global practice leader, engagement management, and Kelly Koelliker, director of solutions marketing, will offer a forum for attendees to ask specific and pressing knowledge questions, and to learn how knowledge management can benefit their organizations.
Planmen Workforce Management Congress
September 17; Amersfoort, Netherlands
Verint’s Michel Adang, workforce optimization in the Netherlands, will introduce attendees to the important differences between the needs of the contact center and the back office at 1:30 p.m. CEST. Adang will offer practical advice on how workforce management can be successfully deployed for maximum effectiveness in the back office.
Are YOU Ready for the Next Phase in Branch Transformation?
September 17; Webinar
Ovum’s Daniel Mayo, chief analyst, financial services, and Verint’s Jenni Palocsik, director of solutions marketing, will host a complimentary 30-minute webinar at 11 a.m. ET discussing recent retail banking trends and findings from Ovum’s report, “The Role of Workforce Optimization in Bank Branch Transformation.” Three trends to be discussed include helping to ensure the right staff—with the right skills—is available to meet customers’ needs, how to streamline processes and drive productivity, and how to make improvements based on drivers of in-branch customer satisfaction.
September 29; Seattle, Washington
Verint’s Nancy Porte, vice president, global customer experience, will host a panel with AT&T and Premera Blue Cross at 2 p.m. ET called “Avoiding the Plateau Effect: Moving Your Customer Experience Metrics in the Right Direction.” The panel will examine how to elevate a voice of the customer program by rethinking strategy and re-energizing activities. Attendees will learn how to go beyond traditional voice of the customer data and reporting, make data and metrics compelling, and stay “top of mind” with their organization’s leadership. Verint’s Greg Sherry, vice president, marketing, will conduct “Idea Lab” working sessions at 12:45 p.m. ET and will discuss customer experience, omnichannel strategies and creative practices with attendees.
CCMA Seminar at Customer Contact Expo
September 30; London, United Kingdom
Verint’s Steven Thurlow, vice president and global practice leader, engagement management, will discuss at 12:30 p.m. BST how the need to navigate digital disruption and the work style of next-generation employees are forcing organizations to be more focused and responsive to customer and employee needs. Thurlow will address topics that seriously smart organizations must tackle for the new workforce reality.
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