Business Management Presentations Process Management

Improving BPM Time To Value


From a webinar that I did with BP Logix on 23 June 2010.


Improving BPM Time To Value
Sandy Kemsley
Kemsley Design Ltd. Twitter: @skemsley
The Current State of Enterprise
Business Processes
What we see Large-scale IT-driven software
in most
enterprises: development projects
too much,
too little or Manual business procedures
too kludgy.

“End-user computing” apps created
Goldilocks, by business or small IT department
nothing is
“just right”
IT-Driven Software Projects
Examples Issues

ERP Business has
insufficient involvement
CRM and no direct control
BPM Long deployment cycle
ECM Lack of agility in final
Manual Business Procedures
Examples Issues

Email processes No standardization
Spreadsheets No links to LOB
Paper forms systems
Multiple copies of
same information
End-User Computing
Examples Issues

Set of interlinked Not supported by IT
spreadsheets Not robust
File-based Often dependent on
single resource
Focus on data, not
Standalone e-forms business process
Business-Controlled Process
Applications: Drivers
Created by business Full process app
Improved time to creation capabilities
value: lower cost, Processes and rules
faster deployment Significant functional
Better match to gain over EUC apps
business needs Control and audit
What Applications Are Best Suited?
A huge Low volume/specialized apps where
variety of
administra- it is difficult to justify IT development
tive and
Processes with pre-defined flow,
processes e.g., approval requests
May be only Processes with pre-defined tasks
required for and milestones, e.g., employee
SMB onboarding
Required Platform Features
Balancing Common infrastructure supported
flexibility and by IT
Apps developed and administered
by knowledge workers
Web-based for universal access
Application Creation Functions
Tools allow Design of e-forms for data input
the business
knowledge Creation of portals, dashboards and
worker to
reports for different user types
Identification of alerts and KPIs
directly Mapping of processes, tasks and
Harnessing Business-controlled process apps:
the skills of
both IT and the successor to EUC
the business
for the
Platform supported by IT, apps
robust created and maintained by business
controlled Improved time to value over IT-
driven enterprise process apps
Sandy Kemsley
Kemsley Design Ltd. Twitter: @skemsley

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