Improve agent experience to impact total customer experience
Many organizations have spent a great deal of focus and technological investments to improve overall customer experience. The practice of customer experience (CX) management focuses on designing and delivering a positive customer experience throughout their interactions with a company. It includes improving the usability of a website, providing personalized customer service, streamlining the checkout process, …
The post Improve agent experience to impact total customer experience appeared first on OpenText Blogs.
Leave a Comment
You must be logged in to post a comment.