Blog Posts Process Analysis Process Management Process Modeling

Human Process Management and Exception Handling

I read an interesting blog post by Ross Mayfield today on email overload. It mentioned something that  I have been thinking about for a while – handling exceptions in structured processes (especially B2B). It had an interesting pointer to John Seely Brown and John Hagel’s book The Only Sustainable Edge that most employee time is not spent executing process, but handling exceptions to process. That meshes well with other things I have read and seen from experience.

The key point for me is that as process automation (through BPM and other applications) becomes more pervasive for standard processes, mechanisms to support human handling of exceptions will become more and more important (since that is where employees spend their time) – which means Human Process Management will come to the forefront.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples