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HR in the Digital Age – We Are All Consumers Now

Blog: Capgemini CTO Blog

At our busy HR practice we receive three types of every – day requests from our clients. Do you recognize yourself in one of these categories?

Market-leading HR systems are blazing a trail in their evolution to the cloud/SaaS environment, with most of them deploying top-of-the-range user interfaces. Next generation HR systems are accessible through multiple devices, giving unprecedented mobile access to HR processes and data. Taking advantage of this trend, many HR departments and organizations have decided to upgrade to a human capital management (HCM) platform and are basing their business case and HR design approach on the highest possible levels of self service.

Pushing HR to the frontline

The movement to maximize self service pushes HR tasks to the business frontline. No longer is HR something the HR organization does; instead, line managers are now expected to undertake HR transactions and deliver smooth HR services to their employees. Some of them may be more equipped to meet this need than others. Some may have the capacity to accommodate HR activities alongside their other responsibilities – but many won’t.

So the romance of self-service adoption is soon gone and we find:

Users first – placing employees at the heart of your HR

The more we heard the same discussions every day, the more we realized that even now many of the HR systems and processes were designed with a HR-out view rather than a customer centric view.

Driving adoption of next generation tools and equipping the front line to transact HR needed a different approach to HR. Capgemini’s proposal is to place the employee at the heart of the service design, with a Digital Employee Helpdesk at the center of user adoption assisting line managers and employees to fit into that new world of HR self service.

Capgemini’s Digital Employee Helpdesk provides:

Regardless of whether you are looking to rip and replace, fix or optimize your current HR system, Capgemini’s Digital Employee Operations solution ensures that your employees are at the heart of HR. I welcome your questions and invite you to visit our website to learn more.

To find out more about how Capgemini’s Digital Employee Operations can improve your HR function and employee satisfaction, contact:

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