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How utilities can boost engagement, retention, and profits

Blog: OpenText

Utilities have undertaken a large transformation journey to leverage new technologies (such as AI, IoT, robotics, etc.) to achieve their digital innovation goals: seamless workflows, operational transparency, information transparency and automation – mainly focused on operations and maintenance. But what about customer experience? With spreading deregulation and innovative new energy retailers entering the market, the …

The post How utilities can boost engagement, retention, and profits appeared first on OpenText Blogs.

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