One of the most common questions we get in our change management consulting is how to overcome resistance to change. Our clients look a little frustrated when we tell them, “you can’t”. But it’s true. It doesn’t matter if a change is perceived as negative or positive, if it is transformational in scope or a small procedural one, resistance is going to occur. And the fact of the matter is, you can’t combat it, solve it or overcome it. Instead, resistance needs to be surfaced, understood and then managed.