process management blog posts

How to Identify and Optimize Customer Experience Touchpoints: A Support Leader’s Guide

Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience – Customer Service and Experience Blog by HappyFox

Learn more about HappyFox → https://www.happyfox.com

Your customer just rage-quit your support chat after being bounced between three different agents. Sound familiar? You’re likely facing a...

The post How to Identify and Optimize Customer Experience Touchpoints: A Support Leader’s Guide first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.