How To Get Executives To Buy In To CX Transformation
Blog: Forrester BPM Center of Excellence
“How do I get executives to care about customer experience?” I hear this all the time during client inquiries, and for good reason. No CX organization can execute a successful transformation without executive support (and the budget that goes with it). To get the backing you need, you must tie proposed CX initiatives to what executives care about most: Money. It’s critical to build a business case that boils CX efforts down to […]
Leave a Comment
You must be logged in to post a comment.