How to delight customers with engaging experiences
What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business task, they feel dread in anticipation of the experience they might encountered to solving their problem. Often, this feeling is well justified. Many customer service reps and case managers deal with manual or fragmented processes, and a lack of access to critical …
The post How to delight customers with engaging experiences appeared first on OpenText Blogs.