How the pandemic has raised the bar for digital experience
Blog: OpenText
When the COVID-19 pandemic hit the world in March 2020, in-store shopping was not an option. For many consumers this meant a switch to online buying – even for large, expensive items that pre-COVID they would have purchased in a brick-and-mortar store, like furniture, laptops or TVs. This shift created a gap in the face-to-face …
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