The inability of a business to operate optimally due to the absence of certain employees is a significant red flag. Jeremiah Gaul, president of digital banking and mortgage at Profinium Bank, encountered this issue when he joined the company several years ago. To reduce the business’s dependence on individual knowledge, Jeremiah aimed to implement a […]

The post How Profinium Bank Overcame Operational Bottlenecks Spanning Over a Century Through Effective Documentation appeared first on SweetProcess.