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How Leading Govt Agencies are Rising CX with Tech-Driven Innovations

Blog: Forrester BPM Center of Excellence

CIOs: Want to rise up your citizen’s feelings and engagement with your government agency? And deepen your employee loyalty? Sadly, Forrester survey data shows that the quality of most agencies’ CX is mostly weak and uneven overall. Key to achieving this success: prioritizing Tech-Driven Innovations to help you proactively address CX issues and challenges. These efforts focus […]

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