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How does “BPM Process Scenario” affect approach and tool choice?

Blog: Business Process Blog

Today our guest blogger is Garth Knudson from Handysoft (  Garth is going to speak today about how the process project you are tackling should dictate the tool you use to automate them.  Interesting and comprehensive.  Also please feel free to download the latest whitepaper from Volkmar Volzke and New Pace Consulting on “People, Process & Execution”  at  Enjoy  

BPM software has progressed from a niche solution-enabler for automating administrative processes to a strategic business platform for standardizing and optimizing mission-critical operations.

As a result, organizations around the world view BPM as a way to create visibility into and control over many types of business processes. But as they begin applying the principles of BPM, they discover that “designing” or “modeling” some processes is difficult or next to impossible because of their dynamic nature

Our experience suggests that 20-30% of business processes adhere to formal or structured workflows. The other 70-80% are semi-structured or completely dynamic.

If your experience mirrors ours, then business processes fall into 3 major buckets:

Unlocking the value of BPM for structured processes – visibility, control and productivity – to the other 80% of work that is ad-hoc or completely dynamic requires that organizations determine the right approach to process automation as well as the right BPM platform to support the methodology selected.


Since processes are innately different, organizations should consider adjusting their approach to business process automation based on the above business process scenarios.

Approaches may include:

Notice that the formal approach requires modeling prior to execution. Modeling is one of the most expensive steps to business process automation. If the dynamic nature of your business process undermines quick/efficient modeling, then the ROI of BPM becomes distant or untenable.

The dynamic approach is more like email – there exists no structure more than knowing the people involved in their essential roles. But with email, you quickly lose visibility and accountability, the two real benefits of BPM.

BPM Tools

If the above premise – processes are not all alike but all should be open for automation and tracking – is true, then the BPM platform you select should enable process execution despite process type.

Ultimately, you want your approach to ensure success in the most cost-effective way. Most BPM tools can help you with the structured workflows, but very few can help you support and capture dynamic workflow execution.

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