How Can BPM and Customer Journey Mapping be Used Together?
Blog: BPTrends - Articles
In this Article, Zbigniew Misiak provides an overview of one aspect of the relationship between BPM and the Customer Experience - how Customer Journey Mapping can be used together with other ways of modeling.
Author information
Zbigniew Misiak
Zbigniew Misiak is a senior consultant at BOC Group, vendor offering IT-based management tools and services in the areas of Strategy and Performance Management, Business Process Management, IT Management and Enterprise Architecture. Responsible for the free business process analysis tool ADONIS:Community Edition (www.adonis-community.com) and cooperation with universities. zbigniew.misiak@boc-pl.com