Adding value to an organization is possible in many different ways. However, we would merely focus on how Business Process Management (BPM) and Quality Management Systems (QMS) can add value to an organization. You will learn useful information about each of them so that you can improve your business at the end of the day. Lets start with the basics, by answering what BPM and QMS are, then we can explore best practices and how they work together to finally add significant value to the organization.
What is a Business Process Management (BPM) Platform?
Business process management refers to an action or series of actions with the goal of achieving the objectives of an organization, which can be anything regarding the organization. However, the very final objective of any organization is to increase revenue, and business process management can definitely facilitate achieving that.
BPM is an organizational approach that focuses on recording and improving business processes in order to help the people in an organization work more efficiently. It’s achieved through process mapping, recording, and documenting an organization’s current end-to-end processes. Documentation of processes in a process map, allow managers to identify where the inefficiencies and bottlenecks lie. This assists the organization to base its decisions on evidence and data while making the necessary changes to each process in order to eliminate waste, reduce costs and eventually improve efficiency. Automation of BPM comes from Workflow Management (you need to find how to choose a Workflow Automation tool) that connects people who perform the processes with a digital system that has the tools to do so more efficiently.
BPM employs a variety of techniques to enhance a business process and improve workflows by:
- Modeling how a process functions in various circumstances;
- Making adjustments;
- Monitoring the new process;
- And ongoing process improvement of its capacity to produce desired business objectives and results.
What are the Phases of the BPM Lifecycle?
There are five phases of the BPM lifecycle that you should know if you want to have efficient business process management:
- Design: Examine the current procedure to determine what should be made better. Next, the ideal business process with the help of business techniques such as standardization and automation of tasks.
- Model: Check if the new business process functions well in various situations. If not, consider redesigning the business process.
- Implement: Implement process improvements with the help of digital process automation and standardization.
- Monitor: Keep an eye on advancements to see how they work.
- Optimize: Maintain improvements to the business process whenever you need to.
Although the BPM lifecycle appears straightforward in theory, each stage might take weeks or even months for careful preparation and implementation. Business operations frequently involve several systems and divisions. For instance, the HR process of onboarding a new employee may involve not just HR but also the IT division for the issuance of computer equipment and security credentials, finance for the setup of tax paperwork, training programs for necessary education and better integration, and so forth.
How can Business Process Management (BPM) Add Value to an Organization?
You may think of adopting a business process management approach for two reasons: to raise operational effectiveness and improve work quality.
A properly implemented business process management program can add value to your organization in many ways; it can reduce waste, reduce human errors, save time, boost work environment agility, and stay in alignment with digital transformation, all for the final objectives of providing customers with better goods and services and increasing revenue.
BPM can add value to your organization as it is a powerful management tool. The risk of human error can be remarkably decreased since BPM employs standardization and automation. Moreover, ongoing analytics in this approach improves managers’ understanding of how well processes are performing or what needs to be redesigned. And finally, tools for automation boost productivity while allowing workers to concentrate on activities that cannot be automated.
What is a Quality Management System?
A Quality Management System (QMS) is a management technique that increases productivity and quality. It hosts the procedures, processes, and policies that are required for an organization to achieve and maintain its quality standards. These standards ensure that a level of quality is consistently achieved and that a certain procedure or process standardly operates. Structured and predefined procedures and processes provide a set of specifications for products, services, or systems that ensure the quality of the end product, service, or system, safety, and efficiency with the utter goal of the improvement of customer satisfaction. Most Quality Management Systems are geared to achieve and maintain various ISO accreditations. ISO promotes BPM as a technique that adds value to the QMS itself and enhances the end service or product.
The 7 Quality Management Principles
According to International Standards Organization (ISO) the 7 Quality Manage ment Principles are used as the foundation to guide an organization’s performance improvement.
- Customer Focus: Meeting and exceeding customer needs and requirements
- Leadership: A mission and vision clearly communicated
- Engagement of People: Competent and motivated people across the organization
- Process Approach: All activities are processes that must be mapped, documented, and automated to eliminate downtime/waste and reduce costs.
- Improvement: Continuous optimization of business processes
- Evidence-based Decision Making: All decisions should be made upon analysis and evaluation of data
- Relationship Management: Identification and management of all interested parties eg. Partners, suppliers, customers, etc.
How can Quality Management Systems (QMS) Add Value to an Organization?
An important advantage of a QMS for your organization is the potential for ongoing development. Without monitoring and analyzing customer satisfaction, it can be challenging or perhaps impossible to identify the areas of the business that require improvement. You’ll be better able to determine what modifications need to be done to ensure client satisfaction by streamlining and documenting this process.
In the long term, this will save you time and money by reducing customer complaints and returns. Accordingly, you will have increased revenue, happy customers, and a more efficient business with fewer challenges.
Moreover, quality management systems can add value to your organization through the coherence and standardization of procedures. Coherence and standardization can give a more well-organized organization with central quality control policies and a more facilitated training process for future personnel. It would also ensure consistent, high-quality employee training with a customer-focused approach so that your customers are always the number one priority. This can mean that there would be increased teamwork among employees to satisfy client expectations and have happier employees as well.
Last but not least, your organization can enjoy decreased costs if you employ a quality management system because it would prevent risks and errors.
How do BPM and QMS Add Value to an Organization?
Let’s assume that you have decided to use BPM and QMS for your organization because you want to add value to your business. Taken as a whole, and regarding what you have so far read in this post, here are the values you can add to your organization if you adopt BPM and QMS approaches:
- The organization’s business model can be easily interpreted
- The business strategy of your organization becomes more comprehensible;
- Managers can implement the RACI (Responsible, Accountable, Consulted and Informed) model
- Employees get access to real-time and updated information that is easy to navigate for all teams;
- More automated processes can replace human work which not only means fewer errors but also more time for the teams to devote to tasks that cannot be automated;
- Visualization of all business operations across all functions would be possible;
- Tools for ongoing improvement would be available and everyone who works outside the office has access to them;
- Teams can become even more productive and less or no time would be wasted;
- Customers would be happier and there would be fewer complaints.
As a business owner, you can definitely imagine how different a situation would be if these values are added to your organization.
How to Choose the Right BPM and QMS Platforms
It is your goals and objectives that define your needs. You must first take your organization’s objectives into account. The next step is to assess the existing status of your process management and the resources that can be used to make improvements. You should also project future demands that can have an impact on process management. Gaining a thorough grasp of your needs may take some time, especially if there are numerous stakeholders and there are conflicting viewpoints.
Remember: Do not rush this process. It is crucial to do a thorough analysis and document your demands in order to win organizational support. Here is a list of things to consider and do when choosing a BPM and QMS platform.
Look for the necessary requirements of a BPM platform that can be integrated with the QMS of an organization, such as:
- A friendly UI and UX, in order to engage the users
- Clear accountability
- Value for money
- Built-in analytics, to make decisions based on evidence and data
- Business process model capability and automation for process mapping and optimization
After having known your goals, the next step is to find a tool that can give you the most at the best cost.
Achieve Quality Excellence with the Right Partner
Now you can achieve Quality Excellence, according to the ISO Quality Management Principles, with the Comidor tools and features:
- Customer-first Approach: Comidor establishes a customer-first approach. This means that the needs and wants of customers are always at the forefront of all business decisions.
- Enterprise Collaboration and Leadership: Comidor can also help your organization with its collaboration features since it can keep all members on the same page and updated with the latest data. So, every employee would know about your business goals, strategies, vision, and mission.
- Communication and Engagement: Comidor is also a communication facilitator that can ease communications across your organization. So, people management and project management would be easier and teams would be happier as they can share and brainstorm ideas on various topics.
- Process Management: as a BPM tool, Comidor can also allow mapping, documentation, and automation of all your business processes in various departments.
- Redesigning: Comidor allows you to provide improvements to those workflows that require redesigning while having overall control of workflow versions.
- Evidence-Based Decision-Making: Comidor has analytics features that can analyze the metrics that can measure productivity, processes, and results.
- Customer Relations Management: Comidor can also help your organization by managing your contacts (vendors, partners, clients, suppliers) and leads to build successful long partnerships, and create and manage contacts, and accounts through the case management modules.
- Integrations: Comidor integrates with any operating systems (e.g. ERP, WMS, CMR, HRMS, etc.) that support the operation of an organization.
Why Choose Comidor
- It satisfies all 7 Quality Principles of the ISO
- Integrates with any kind of operating system that supports the operation of an organization (ERP, WMS, CMR, HRMS, etc)
- It is a platform that combines Enterprise Collaboration needs with BPM and Intelligent Automation features
- Many supportive tools and ready-to-use, out-of-the-box applications that enhance organizations’ operations (task management, document management, workflow automation, people management, project management, etc)
- Numerous business apps that help organizations add value to their everyday operation at the minimum cost (training, lead and opportunity management, issues and tickets management, and many more)
- Build your own apps based on the organization’s operational needs
- 63% enhanced knowledge management by linking processes with documents, emails, accounts, contacts and any Comidor business unit
Have a look at what our customers have achieved in the Success Stories or contact us for a free demo.
To keep up with the pace of digital transformation, you need to keep optimizing your organization with the latest business methods. To do so, you need to use tools and technologies, for sure. The whole aim of digital transformation is the facilitation of processes and automation of tasks that can be done in no time and with no energy. Business Process Management (BPM) and Quality Management Systems (QMS) are two very useful approaches that you can adopt for further fruitfulness of your organization.
So, if you want to add value to your organization, you now know how to do it with Business Process Management (BPM) and Quality Management Systems (QMS) approaches. Wish you the best of luck!