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Help Your Leaders Face Reality With A “Leadership CX Commitment Checklist”

Blog: Forrester BPM Center of Excellence

Amidst a flurry of C-level leaders declaring that their organizations are or become customer centric, CX leaders face their biggest battle yet: Making leaders in their organization aware of the damaging shadow they cast on efforts to become more customer obsessed.  My colleague Richard Sheahan and I often talk to CX leaders who are stumped […]

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