Help your chatbots to break the scale barrier in 2020
Blog: Forrester BPM Center of Excellence
My first interaction with a chatbot was 7 years ago. A comical avatar popped up when I was trying to renew my auto insurance and offered help. But help, it did not. I still gave the brand brownie points for trying to engage, because back then it was a novelty. We can all agree no […]
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