Blog Posts Process Management

Help Inform New Research On The Current State Of VoC And CX Measurement Programs

Blog: Forrester BPM Center of Excellence

To continue to offer insights and guidance about VoC and CX measurement programs, my colleague Maxie Schmidt and I are collaborating on new research. It will feature the results of our new “State Of VoC & CX Measurement Programs, 2020” survey. If you are significantly involved in your company’s VoC and/or CX measurement efforts, we […]

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